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NTC suspends Globe service provider over ‘stolen load’

The National Telecommunications Commission (NTC) has suspended GotDeals Mobile Inc., a value-added service (VAS) provider of Globe Telecom, in connection with a complaint of “disappearing” mobile phone load credits.
In the summons issued on Feb. 28, 2018 by Atty. Ella Blanca Lopez, officer-in-charge of the NTC legal branch, both GotDeals and Globe have been summoned to appear in a hearing before the regulatory body on March 8 to determine possible violation of Memorandum Circular 04-07-2009, which governs Public Telecommunications Entities (PET) and VAS providers.
VAS providers offer services outside the standard calls and SMS such as ringtones, wallpaper and infotext, among others.
“Upon receipt of this order, Globe Telecom, Inc. is likewise hereby directed to immediately suspend the implementation of its Content Provider Agreement with GotDeals Mobile, Inc. pending investigation of this complaint pursuant to NTC Memorandum Circular No. 04-07-2009,” Lopez wrote to the telecom giant and GotDeals.
NTC’s suspension order was triggered by a complaint filed by Feann Hontinveros Mauricio, whose social media post on “nakaw load” has caught the attention of netizens who have similarly experienced unauthorized deduction from their pre-paid load credit.
It has since been investigated by the commission to pinpoint the source and cause of disappearing cellphone loads.
Pre-paid subscribers complain that their load credits disappear due to their supposed “subscription” to certain services of the VAS provider even without their knowledge or authorization.
In last Monday’s public hearing in the Senate, there was an agreement to review Memorandum Circular 04-07-2009 in order to address such complaints and strengthen the protection of consumers against “nakaw load.”

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