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Suansing bares project to educate LTO clients on traffic regulations

12/04/2008

Land Transportation Office (LTO) chief Assistant Secretary Alberto Suansing yesterday announced the rollout of LTO TV, the latest add-on of the customer management service of the transport agency which is envisioned as the most pragmatic and innovative medium to promote the LTO’s basic service and also act as a tool for information awareness for the LTO’s business processes and upcoming projects.

According to Suansing, the project entails the deployment of huge flat screen TV’s in all LTO sites. The TVs are connected on-line and realtime with the LTO Customer Management Project command center which is responsible for the frequent and regular posting of relevant news and announcements.

Suansing further noted the LTO TV also aims to educate the LTO’s thousands of daily clients on traffic rules and regulations thereby instilling much needed discipline on our motoring public. The project would also curb the activities of the notorious LTO fixers since the public would be more aware of the actual business process flow which is definitely cheaper and more expedient if customers transact directly with the LTO rather than with the fixers.

The LTO TV project is currently in full swing with the 55 LTO offices of the National Capital Region set to be on-line with the command center by end of December 2008. The LTO TV would be implemented in the regional offices of the LTO by end of 2009.

The land transport chief also said this project is in partnership with Trackworks and at no cost to the government since Trackworks will fully finance the construction, development and rollout of LTO TV.

Suansing said the LTO has been moving towards the direction of not simply providing the motoring public with its basic services but rather taking a step further by providing better and more efficient public service.

“Gone are the days when motorists would just be content with whatever service the LTO provides. The LTO today is more sensitive to customer needs, hence we have lined up a number of programs for our customer management facility which we believe would make transacting business with the LTO a more pleasant and perhaps a more memorable experience,” Suansing said.